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YOUR SHOPPING CART
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(212) 764-3909
About Us
| Return Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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30 Day
Money Back Guarantee:
GlobalWatchZone.com must receive all returns in the same condition as shipped to the customer, accompanied by a copy of your invoice. GlobalWatchZone.com will not accept any returns that show signs of being used, sized, worn, or items that have been special ordered. You will be contacted prior to shipping if your item is considered a “special order”. We cannot issue
a refund if your watch shows any signs of being worn: scratches,
links removed, nicks, chips, or any other signs of use on the face
or band. We do not sell used items and will not accept any watch
with any indication that shows use by the consumer. All returns not accepted by GlobalWatchZone.com will be mailed back to the customer, at the customer’s expense, using fully insured UPS Ground shipping (usually $8-$40, depending on insurance).
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| Order Processing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Orders received prior to 1:30 PM Eastern Standard Time are processed within the same day. Orders received prior to 1:30 PM should ship out the same day provided goods are in stock and customer identification is verified. To ensure that orders placed online prior to 1:30 will ship the same day, please review our Credit Card payment section below and double check product availability with GlobalWatchZone.com customer service. After an order
is placed, the customer will receive an order number submitted via
email. When the order ships, a UPS tracking number will also be
emailed. For package tracking, please browse our Order Tracking section.
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| Payment Methods | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| GlobalWatchZone.com
will accept payments for purchases in the form of credit card, wire
transfer, money order, cashier's check, or certified bank check. GlobalWatchZone.com
highly recommends payment in the form of a credit card or wire transfer.
You may browse the following payment methods below for details: Credit Card GlobalWatchZone.com accepts the following credit card payments for online and phone orders: • Visa • MasterCard • American Express Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Authorizations freeze up the dollar amount from your account, in order to ensure that these funds are available when GlobalWatchZone.com charges after the order ships. Please make sure that your billing information submitted to GlobalWatchZone.com corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to GlobalWatchZone.com that is inaccurate will delay the shipment of your order. GlobalWatchZone.com cannot process orders with a credit card billing address outside of the United States (you may view our International Order section for details). Different Shipping and Billing Addresses: GlobalWatchZone.com recommends that billing and shipping addresses should be identical whenever possible. Every address and phone number submitted to GlobalWatchZone.com must be verified. We offer the option to ship to different shipping and billing addresses, but customer service may contact you to provide additional information. Usually customers have two options to confirm their shipping address or conflicting billing address: •
Dial the phone number on the back of your credit card to register
a shipping address with your bank. Our order processing department
will follow-up with your bank and authenticate this address. Or Note to Fraudulent orders: We take online fraud seriously! If a bogus order is submitted, GlobalWatchZone.com will notify the cardholder, the credit card company, and cooperate with Federal authorities to prosecute anyone attempting to use stolen credit cards to purchase products. All fraudulent orders will be turned over immediately to the FBI, and local police in your immediate area, and we will cooperate with them in all attempts to prosecute offenders. What should I do if my card is declined when placing an order? If you receive a “declined” error message when your order is placed, you must contact your bank. GlobalWatchZone.com has no control over these error messages; they are submitted from your bank’s online authorization program. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order your watch online again and proceed to checkout. Checks: Payment via money order, cashier's check, or certified bank check cannot be processed online and must be placed over the phone or email. Please call 212-764-3909 to place an order with a check payment. After an order is placed, you will receive an order number over the phone or email. Please include your order number on the “memo” section of your check. You may mail your check to GlobalWatchZone.com with the following enclosed: 1. Your Order Number 2. Your Name, Shipping Address, Email, Contact Number, and Model Number of Watch Ordered 3. Your Signed Check with your order number in the “memo” section Once payment is received and processed, your order will be shipped if stock is still available. If inventory is no longer available, your payment will be returned. After a payment is received, it usually takes one to two weeks to ship out your order. You will be emailed a tracking number once your order is shipped. Dishonored checks will be assessed a fee of $20.00 or the maximum allowed by law. GlobalWatchZone.com does not recommend payment with checks. Why? Purchases made by check payment can take weeks to process, when compared to the instantaneous payment submission for a domestic wire transfer or credit card. By the time that the check clears, our onhand inventory for your order may be outdated and stock cannot be guaranteed. If a credit card is not available GlobalWatchZone.com recommends using a wire transfer for payment. Wire Transfer GlobalWatchZone.com accepts direct wire transfers for both domestic and international orders. Payment using a wire transfer cannot be processed online and must be placed over the phone or email. You will be given an order number and emailed wire transfer details. Wire transfers are recommended for orders placed without access to a credit card. GlobalWatchZone.com usually receives domestic wire transfers the same business day; international wire transfers about two to four business days to process. Please contact GlobalWatchZone.com after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will ship and you will be emailed a UPS tracking number. |
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| International Orders | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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International orders to Canada can be processed online and paid with Visa, Mastercard, or American Express. International orders to all other destinations cannot be processed online and must be placed over the phone or email. These orders are accepted on a case-by-case basis. |
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| Our Watches Are Authentic | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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GlobalWatchZone.com is not a direct authorized dealer of any brand sold on our website. We buy our watches from authorized dealers, and respected industry wholesalers, and/or distributors; therefore we have no pricing restrictions. In turn, we pass the huge savings on to you. •
Watches are brand new “in-the-box”, 100% authentic,
with all original parts. Our watches are the exact same product as purchased from authorized dealers. The only differences between purchasing a name brand watch from our website when compared to authorized dealers are: Prices: Every watch is heavily discounted and not sold at retail price. Warranty:
Since GlobalWatchZone.com does not sell our products through the
manufacture’s pricing guidelines; we cannot give a manufacturer’s
warranty with the product. A manufacture’s warranty card may
not be issued or may not have an authorized dealer stamp. Every
watch sold on our website is serviced through our GlobalWatchZone.com service
center, see our warranty section below for details. |
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| Watch Warranty | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
GlobalWatchZone.com will service every brand name watch sold on our website from 1 to 5 years after purchase. Review the warranty chart below for details. GlobalWatchZone.com and its affiliates have been in business since 1985. We stand behind our products. Simply put, GlobalWatchZone.com will service the watch if it is not telling time properly. Watches that
have symptoms of gaining time, losing time, or not keeping proper
time will be serviced under our warranty program. Our warranty will
cover battery replacement for the first 2 months of ownership. GlobalWatchZone.com is authorized to issue up to a $10 battery replacement credit for watches that are received with a non-working battery. Below is our warranty chart stating (1) year to (5) year warranty repair service: |
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GlobalWatchZone.com Warranty Service Instructions: When sending in your watch for warranty service, please follow the following procedure: 1.Call us at 212-764-3909 to set up a repair authorization 2. Send the watch back to us. Include the watch (without the manufacturer packaging and manuals) with the following information: • Your name • Original invoice number (or copy of your invoice) • A brief and to-the-point description of the problem • Your return address, phone number and e-mail address Please do not include the original manuals or manufacturer packaging with your repair. Please pack your watch securely and use a reliable shipping carrier, such as UPS or FEDEX. All shipping costs the responsibility of the customer. For your protection, you should insure your watch for its purchase price. It is not necessary to insure your watch for the full retail price. Watch service repair time can vary depending on the watch brand name and the specific problem of the watch. Usually warranty service repairs take about six to eight weeks for repair. When your watch service is completed, a UPS tracking number will be emailed. GlobalWatchZone.com will pay for UPS Ground Shipping back to the customer. |
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| Sales Tax: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| GlobalWatchZone.com
is located in New York State, every order shipped domestically with
New York State are subjected to 8.625% sales tax. Orders shipped outside
New York State are shipped tax-free. Sales tax is determined by the
shipping address, and not the billing address. Orders with a billing
address in New York State and an authorized shipping address out of
state do not pay sales tax. Furthermore, orders with a billing address
out of state that ship an order to an authorized address in New York
State are subjected to New York State taxes laws. |
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| Special Orders | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Select watches sold on GlobalWatchZone.com may be considered a “special order” and may be subjected to a limited return policy. “Special Orders” may be watches that we do not have in our warehouse or watches that we do not have on our website and need to be custom ordered from our distributor. Generally, the special ordered watches subject to return policy limitations have a sale price of over $3000. You will be
notified if your watch ordered is considered to be a “special
order” prior to shipping out of our warehouse. Any return
policy limitations to your order will be reviewed and agreed upon
before shipping. |
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